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Service Agent for our International Customer Care (m/f/d)

  • Thomann
  • Treppendorf
  • Presence / Mobile
  • Fulltime
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We are looking for you to join our International After Sales Customer Care team as a dedicated team member as soon as possible. Take a look at what else we have to offer besides the best colleagues in the world.
We continue to grow and are looking for you to join our customer service team full-time. As a Customer Service Representative (m/f/d), you will be the first point of contact for our customers. Whether it's trouble shooting, questions about Thomann or returns - you will support our customers in a service-oriented way. As a "facilitator", you will work out optimal solutions for our customers and thus actively contribute to customer satisfaction and customer loyalty.
 

Your Tasks

We inspire and enable people to speak music, everywhere. And that's what we want with you. Your tasks are as challenging as they are varying:
  • First-level-After-Sales-Support – You will be advising and guiding our International customers via phone, email and chat on an International level
  • You will be required to make your own decisions with the co-ordination of returns, exchanges, refunds and repairs
  • You will make efforts for our customers, to represent their concerns and interests
  • You will be responsible for providing a smooth and comfortable service procedure for our customers and maintaining ongoing co-ordination with our specialists and repair departments
  • You will contribute to improve our services continuously

Your Profile

With us, your knowledge, your talent and your ideas will find the right stage. You should bring the following with you:
  • You are fluent English and French, Dutch, Polish, Czech, Romanian or Swedish, spoken and written on a mother tongue basis
  • You have a passion for music and / or experience with the music industry
  • You already have after-sales–experience of service support and advising customers
  • You have a high degree of personal initiative, commitment, ability to work in a team, target orientation
  • You are experienced with computer and the established MS-office-programs

Our Offer

Take a look at what else we offer besides the best colleagues in the world:
  • Contact with customers who love us ;-) and business with emotions
  • 30 days of holiday
  • Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
  • Pleasant working atmosphere with flat hierarchies
  • Modern, well-equipped workplace far away from city noise and traffic jams
  • Possibility of mobile working
  • Varied projects in an international environment
  • Free German lessons
  • Corporate benefits and employee discount
  • Company canteen with changing, freshly prepared dishes
  • Fully equipped rehearsal room
  • Modern, in-house fitness studio for free use
  • JobRad offer

Who we are

With around 1,700 employees and its headquarters in Treppendorf, Musikhaus Thomann is Europe's largest music retailer. As a full-range retailer, the family-owned company sells not only musical instruments and accessories, but also lighting systems, stage and studio equipment. A store area of over 5,500 square meters, an extensive webshop and a warehouse with over 100,000 products underline our position as market leader. Sales consultants - most of them musicians themselves - or native speakers from 18 nations in the company's own contact center take care of more than 13 million customers from all over the world and arrange the shipment of up to 38,000 packages daily.

Did we spark your interest? Then we would love to receive your compelling application along with your complete documents (cover letter, resume, certificates) and your salary expectations.
  • Stefanie Bischoff
  • HR Manager
  • +49 9546 9223-1188