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Employee for our International Customer Service team at the headquarters in Treppendorf (m/f/d)

  • Thomann
  • Treppendorf
  • Presence / Mobile
  • Fulltime
Employee for our International Customer Service team at the headquarters in Treppendorf (m/f/d), 1. imageEmployee for our International Customer Service team at the headquarters in Treppendorf (m/f/d), 2. imageEmployee for our International Customer Service team at the headquarters in Treppendorf (m/f/d), 3. image

We care about our customers - we want them to feel comfortable and well looked after. This is where you come in! You enjoy working with people and don't let things get out of hand. Then we might be looking for you as a dedicated team member (m/f/d) in our International customer service in the headquarters in Treppendorf. You will be our company's calling card, the first point of contact for our customers when they have questions about their order or purchased product via chat, phone and email.

Your Tasks

We inspire and enable people to speak music, everywhere. And that's what we want with you. Your tasks are as challenging as they are varying:
 
  • First-level-After-Sales-Support – You will be advising and guiding our International customers via phone, email and chat on an International level
  • You will be required to make your own decisions with the co-ordination of returns, exchanges, refunds and repairs
  • You will make efforts for our customers, to represent their concerns and interests
  • You will be responsible for providing a smooth and comfortable service procedure for our customers and maintaining ongoing co-ordination with our specialists and repair departments
  • You will contribute to improve our services continuously

Your Profile

With us, your knowledge, your talent and your ideas will find the right stage. You should bring the following with you:
 
  • Fluent in spoken and written English and ideally another foreign language 
  • You have a passion for music and / or experience with the music industry
  • You already have after-sales–experience of service support and advising customers
  • You have a high degree of personal initiative, commitment, ability to work in a team, target orientation
  • You are experienced with computer and the established MS-office-programs

Our Offer

Take a look at what else we offer besides the best colleagues in the world:
 
  • Contact with customers who love us ;-) and business with emotions
  • 30 days of holiday
  • Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
  • Pleasant working atmosphere with flat hierarchies
  • Modern, well-equipped workplace far away from city noise and traffic jams
  • Possibility of mobile working
  • Varied projects in an international environment
  • Free German lessons
  • Corporate benefits and employee discount
  • Company canteen with changing, freshly prepared dishes
  • Fully equipped rehearsal room
  • Modern, in-house fitness studio for free use
  • JobRad offer

Who we are

About Us

Founded in 1954, Thomann is now the world’s largest retailer of musical instruments and equipment and ranks among Germany's largest e-commerce companies. Our webshop, thomann.de, lies at the heart of everything we do. Whether you are a beginner or an internationally acclaimed musician, our team of more than 1,900 employees from over 55 nations strives to meet every requirement of our roughly 15 million customers. Our product range currently features more than 120,000 items, spanning instruments and sheet music to event and lighting technology—from the world's leading international brands to our 30 exclusive Thomann private labels.

 

 

Thomann Campus

Located in Treppendorf near Bamberg, our campus is home to not only Europe’s largest dispatch warehouse but also Europe’s largest music store: a musicians' paradise covering over 12,000 square meters for testing equipment, making new discoveries, or simply finding inspiration. Our Service Center is also situated on campus. In our specialized service departments and workshops, around 230 staff members handle maintenance, care, and repairs for defective products.

Have we sparked your interest? We look forward to receiving your application, including all relevant documents (cover letter, resume, certificates/references) and your salary expectations.

  • Laura Stößel
  • HR Manager
  • +49 9546 9223-1192