What to expect
The more personal the service, the better our relations are with our customers. This is why you won’t encounter robots in our Service Center. Instead, more than 300 motivated colleagues, who look after customers from all over the world. In 24 languages.
30 days leave and 13th month bonus
30 days paid leave per annum make sure that you can maintain a good work-life balance. At the end of the year, you will receive a 13th monthly salary as a voluntary bonus.
Hybrid working
Depending on your department and individual agreement with your team, we give you the option of doing up to 50% of your work from home. This allows you greater flexibility in how you reconcile your working and private life.
Working abroad
Catch the travel bug every now and then ? Providing agreement of your team, we offer you the option of working up to 4 weeks/year from another EU country.
Individuality in contact with customers
In our customer service center, we do without scripts for your communication with customers. Be reserved and formal, be free and fun: we trust in your ability to communicate appropriately.
State-of-the-art fitness and leisure area
You appreciate your health and a respite from work? You have our full support! Why not join some colleagues and work out together in our Health Area featuring the lates in sports equipment? Or leave work behind playing darts, table football, pool or video games in the new Fun Area.
The Customer Service Crew
What is it actually like to work in Thomann’s Customer Service division?
Our staff are here to let you know.
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More Information
I cherish the international atmosphere on the campus. And the flexibility that allows me to work from a different country.
Music is universal, so it doesn’t matter where you’re from, we can all understand each other.
Our customers love music, so we‘re all on the same wavelength straight away on the phone – no matter where you live or where you come from.
Your way to your dream job
1
Just send us your application using the form in the job advert.
2
Your contact person checks your documents.
3
We invite you to an interview via Microsoft Teams.
4
If you convince us that you’re a good fit, we’ll invite you to spend a few days backstage with us.
5
Once you have successfully passed your backstage days, we look forward to spreading the music with you.
Your contact person
Stefanie is not only an HR officer, but also our expert for labour law. Privately, she plays the e-bass, and has been a cellist in an orchestra for many years.
You have further questions? Stefanie will be happy to answer them. Just call her or write an e-mail.
Social anxiety or embarrassing e-mail address? Write to us on Whatsapp.
+49 9546 9223 1187