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Staff member for our Spanish Customer Service team at the headquarters in Treppendorf (m/f/d)

  • Thomann
  • Treppendorf
  • Presence / Mobile
  • Fulltime
Staff member for our Spanish Customer Service team at the headquarters in Treppendorf (m/f/d), 1. imageStaff member for our Spanish Customer Service team at the headquarters in Treppendorf (m/f/d), 2. imageStaff member for our Spanish Customer Service team at the headquarters in Treppendorf (m/f/d), 3. image

We care about our customers - we want them to feel comfortable and well looked after. This is where you come in! You enjoy working with people and don't let things get out of hand. Is the Spanish area your home - literally or figuratively? Then we might be looking for you as a dedicated team member (m/f/d) in our Spanish customer service in the headquarters in Treppendorf. You will be our company's calling card, the first point of contact for our customers when they have questions about their order or purchased product via chat, phone and email.

Your Tasks

We inspire and enable people to speak music, everywhere. And that's what we want with you. Your tasks are as challenging as they are varying:
 
  • First-level-After-Sales-Support – You will be advising and guiding our International customers via phone, email and chat on an International level
  • You will be required to make your own decisions with the co-ordination of returns, exchanges, refunds and repairs
  • You will make efforts for our customers, to represent their concerns and interests
  • You will be responsible for providing a smooth and comfortable service procedure for our customers and maintaining ongoing co-ordination with our specialists and repair departments
  • You will contribute to improve our services continuously

Your Profile

With us, your knowledge, your talent and your ideas will find the right stage. You should bring the following with you:
 
  • You are fluent Spanish and English, spoken and written on a mother tongue basis
  • You have a passion for music and / or experience with the music industry
  • You already have after-sales–experience of service support and advising customers
  • You have a high degree of personal initiative, commitment, ability to work in a team, target orientation
  • You are experienced with computer and the established MS-office-programs

Our Offer

Take a look at what else we offer besides the best colleagues in the world:
 
  • Contact with customers who love us ;-) and business with emotions
  • 30 days of holiday
  • Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
  • Pleasant working atmosphere with flat hierarchies
  • Modern, well-equipped workplace far away from city noise and traffic jams
  • Possibility of mobile working
  • Varied projects in an international environment
  • Free German lessons
  • Corporate benefits and employee discount
  • Company canteen with changing, freshly prepared dishes
  • Fully equipped rehearsal room
  • Modern, in-house fitness studio for free use
  • JobRad offer

Who we are

About us
Founded in 1954, Thomann is today the largest distributor of instruments and music equipment in the world and one of the largest e-commerce companies in Germany. The webshop thomann.de is at the center of our thoughts and actions. Whether you are a beginner or an internationally acclaimed musician, our more than 1800 employees from over 30 nations aim to meet the needs of our 18 million customers. The range currently comprises more than 110,000 products. From instruments and sheet music to event and lighting technology, from the best-known international brands to our 30 Thomann own brands.

Thomann Campus
Treppendorf near Bamberg is not only home to Europe's largest mail order warehouse, but also Europe's largest music store: a 5500 square meter musician's paradise for testing, discovering or simply being inspired. Our service center is also located on the campus. In the specialist service and workshops, around 170 employees take care of the maintenance, care and repair of defective products, among other things.

Did we spark your interest? Then we would love to receive your compelling application along with your complete documents (cover letter, resume, certificates) and your salary expectations.

  • Laura Stößel
  • HR Manager
  • +49 9546 9223-1192