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Service Agent for our Swedish customer service (m/f/d)

  • Thomann
  • Treppendorf
  • Presence / Mobile
  • Fulltime
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We care about our customers - we want them to feel comfortable and well looked after. This is where you come in! You enjoy working with people and don't let things get out of hand. Is the Scandinavian  area your home - literally or figuratively? Then we might be looking for you as a dedicated team member (m/f/d) in our Swedish customer service in the headquarters in Treppendorf. You will be our company's calling card, the first point of contact for our customers when they have questions about their order or purchased product via chat, phone and email.
 

Your Tasks

We inspire and enable people to speak music, everywhere. And that's what we want with you. Your tasks are as challenging as they are varying:
  • You will process orders, create quotations and manage customer accounts
  • First-level-After-Sales-Support – You will be advising and guiding our International customers via phone, email and chat on an International level
  • You look after our customers by phone, email and chat and represent their concerns and interests
  •  You are responsible for an area of responsibility and make independent decisions to initiate and coordinate returns, exchange of goods, credit notes and repairs
  • You take care of the convenient processing of orders and services
  • You work continuously with our specialist service and workshops and coordinate with them
  • You provide product advice and translation work in collaboration with our specialist departments

Your Profile

With us, your knowledge, your talent and your ideas will find the right stage. You should bring the following with you:
  • You are fluent Swedish and English spoken and written on a mother tongue basis
  • You have a passion for music and / or experience with the music industry
  • You already have after-sales–experience of service support and advising customers
  • You have a high degree of personal initiative, commitment, ability to work in a team, target orientation
  • You are experienced with computer and the established MS-office-programs

Our Offer

Take a look at what else we offer besides the best colleagues in the world:
  • Contact with customers who love us ;-) and business with emotions
  • 30 days of holiday
  • Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
  • Pleasant working atmosphere with flat hierarchies
  • Modern, well-equipped workplace far away from city noise and traffic jams
  • Possibility of mobile working
  • Varied projects in an international environment
  • Free German lessons
  • Corporate benefits and employee discount
  • Company canteen with changing, freshly prepared dishes
  • Fully equipped rehearsal room
  • Modern, in-house fitness studio for free use
  • JobRad offer

Who we are

About us
Founded in 1954, Thomann is today the world's largest mail order company for instruments and music equipment and is one of the largest e-commerce companies in Germany. The webshop thomann.de is at the centre of our thoughts and actions. Whether you are a beginner or an internationally acclaimed musician, our more than 1,800 employees from over 30 nations aim to fulfil every requirement of our approximately 18 million customers. The range currently comprises more than 110,000 products. From instruments and sheet music to event and lighting technology, from the most internationally recognised brands to our 30 Thomann own brands.

Thomann Campus
Treppendorf near Bamberg is not only home to Europe's largest mail order warehouse, but also Europe's largest music store: a 5500 square metre musician's paradise for testing, discovering or simply being inspired. Our service centre is also located on the campus. Around 170 employees in the specialist service department and specialised workshops take care of the maintenance, care and repair of defective products, among other things.

Did we spark your interest? Then we would love to receive your compelling application along with your complete documents (cover letter, resume, certificates) and your salary expectations.
  • Stefanie Bischoff
  • HR Manager
  • +49 9546 9223-1188