Service Agent for our Swedish customer service (m/f/d)
- Thomann
- Treppendorf
- Presence / Mobile
- Fulltime
We continue to grow and are looking for you to join our customer service team full-time. As a Customer Service Representative (m/f/d), you will be the first point of contact for our customers. Whether it's trouble shooting, questions about Thomann or returns - you will support our customers in a service-oriented way. As a "facilitator", you will work out optimal solutions for our customers and thus actively contribute to customer satisfaction and customer loyalty.
Your Tasks
- First-level-After-Sales-Support – You will be advising and guiding our International customers via phone, email and chat on an International level
- You will be required to make your own decisions with the co-ordination of returns, exchanges, refunds and repairs
- You will make efforts for our customers, to represent their concerns and interests
- You will be responsible for providing a smooth and comfortable service procedure for our customers and maintaining ongoing co-ordination with our specialists and repair departments
- You will contribute to improve our services continuously
Your Profile
- You are fluent Swedish and English spoken and written on a mother tongue basis
- You have a passion for music and / or experience with the music industry
- You already have after-sales–experience of service support and advising customers
- You have a high degree of personal initiative, commitment, ability to work in a team, target orientation
- You are experienced with computer and the established MS-office-programs
Our Offer
- Contact with customers who love us ;-) and business with emotions
- 30 days of holiday
- Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
- Pleasant working atmosphere with flat hierarchies
- Modern, well-equipped workplace far away from city noise and traffic jams
- Possibility of mobile working
- Varied projects in an international environment
- Free German lessons
- Corporate benefits and employee discount
- Company canteen with changing, freshly prepared dishes
- Fully equipped rehearsal room
- Modern, in-house fitness studio for free use
- JobRad offer
Who we are
Founded in 1954, Thomann is today the world's largest mail order company for instruments and music equipment and is one of the largest e-commerce companies in Germany. The webshop thomann.de is at the centre of our thoughts and actions. Whether you are a beginner or an internationally acclaimed musician, our more than 1,800 employees from over 30 nations aim to fulfil every requirement of our approximately 18 million customers. The range currently comprises more than 110,000 products. From instruments and sheet music to event and lighting technology, from the most internationally recognised brands to our 30 Thomann own brands.
Thomann Campus
Treppendorf near Bamberg is not only home to Europe's largest mail order warehouse, but also Europe's largest music store: a 5500 square metre musician's paradise for testing, discovering or simply being inspired. Our service centre is also located on the campus. Around 170 employees in the specialist service department and specialised workshops take care of the maintenance, care and repair of defective products, among other things.
Did we spark your interest? Then we would love to receive your compelling application along with your complete documents (cover letter, resume, certificates) and your salary expectations.
- Stefanie Bischoff
- HR Manager
- +49 9546 9223-1188
