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Service Agent for our Czech Customer Service in our Office Berlin (m/f/d)

  • Thomann
  • Berlin
  • Presence / Mobile
  • Fulltime
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We care about our customers - we want them to feel comfortable and well looked after. This is where you come in! You enjoy working with people and don't let things get out of hand? Then we might be looking for you as a dedicated team member (m/f/d) in our Czech customer service in the headquarters in Treppendorf. You will be our company's calling card, the first point of contact for our customers when they have questions about their order or purchased product via chat, phone and email.
 

Your Tasks

We inspire and enable people to speak music, everywhere. And that's what we want with you. Your tasks are as challenging as they are varying:
  • You will process orders, create quotations and manage customer accounts
  • First-level after-sales support - you advise and support our customers by phone, email or chat in the international area
  • You look after our customers by phone, email and chat and represent their concerns and interests
  •  You are responsible for an area of responsibility and make independent decisions to initiate and coordinate returns, exchange of goods, credit notes and repairs
  • You take care of the convenient processing of orders and services
  • You work continuously with our specialist service and workshops and coordinate with them
  • You provide product advice and translation work in collaboration with our specialist departments

Your Profile

With us, your knowledge, your talent and your ideas will find the right stage. You should bring the following with you:
  • You are fluent in Czech and English, spoken and written on a mother tongue basis
  • Ideally, you are passionate about music yourself and/or have experience in the music industry
  • You already have experience in supporting and advising customers
  • You show a high degree of initiative, commitment, team spirit and goal orientation
  • Competent, courteous interaction with customers is one of your strengths
  • You have experience in using a PC and common office applications
  • Ideally, you speak another language

Our Offer

Take a look at what else we offer besides the best colleagues in the world:
  • Contact with customers who love us ;-) and business with emotions
  • 30 days of holiday
  • Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
  • Pleasant working atmosphere with flat hierarchies
  • Modern, well-equipped workplace
  • Possibility of mobile working
  • Varied projects in an international environment
  • Free German lessons
  • Corporate benefits and employee discount
  • JobRad offer

Who we are

With around 1,700 employees and its headquarters in Treppendorf, Musikhaus Thomann is Europe's largest music retailer. As a full-range retailer, the family-owned company sells not only musical instruments and accessories, but also lighting systems, stage and studio equipment. A store area of over 5,500 square meters, an extensive webshop and a warehouse with over 100,000 products underline our position as market leader. Sales consultants - most of them musicians themselves - or native speakers from 18 nations in the company's own contact center take care of more than 13 million customers from all over the world and arrange the shipment of up to 38,000 packages daily.

Did we spark your interest? Then we would love to receive your compelling application along with your complete documents (cover letter, resume, certificates) and your salary expectations.
  • Stefanie Bischoff
  • HR Manager
  • +49 9546 9223-1188