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Employee for our Czech customer service in our Berlin office (m/f/d)

  • Thomann
  • Berlin
  • Presence / Mobile
  • Fulltime
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We care about our customers - we want them to feel comfortable and well looked after. This is where you come in! You enjoy working with people and don't let things get out of hand? Then we might be looking for you as a dedicated team member (m/f/d) in our Czech customer service in the our office in Berlin. You will be our company's calling card, the first point of contact for our customers when they have questions about their order or purchased product via chat, phone and email.
 

Your Tasks

We inspire and enable people to speak music, everywhere. And that's what we want with you. Your tasks are as challenging as they are varying:
  • You will process orders, create quotations and manage customer accounts
  • First-level after-sales support - you advise and support our customers by phone, email or chat in the international area
  • You look after our customers by phone, email and chat and represent their concerns and interests
  •  You are responsible for an area of responsibility and make independent decisions to initiate and coordinate returns, exchange of goods, credit notes and repairs
  • You take care of the convenient processing of orders and services
  • You work continuously with our specialist service and workshops and coordinate with them
  • You provide product advice and translation work in collaboration with our specialist departments

Your Profile

With us, your knowledge, your talent and your ideas will find the right stage. You should bring the following with you:
  • You are fluent in Czech and English, spoken and written on a mother tongue basis
  • Ideally, you are passionate about music yourself and/or have experience in the music industry
  • You already have experience in supporting and advising customers
  • You show a high degree of initiative, commitment, team spirit and goal orientation
  • Competent, courteous interaction with customers is one of your strengths
  • You have experience in using a PC and common office applications
  • Ideally, you speak another language

Our Offer

Take a look at what else we offer besides the best colleagues in the world:
  • Contact with customers who love us ;-) and business with emotions
  • 30 days of holiday
  • Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
  • Pleasant working atmosphere with flat hierarchies
  • Modern, well-equipped workplace
  • Possibility of mobile working
  • Varied projects in an international environment
  • Free German lessons
  • Corporate benefits and employee discount
  • JobRad offer

Who we are

About us
Founded in 1954, Thomann is today the largest distributor of instruments and music equipment in the world and one of the largest e-commerce companies in Germany. The webshop thomann.de is at the center of our thoughts and actions. Whether you are a beginner or an internationally acclaimed musician, our more than 1800 employees from over 30 nations aim to meet the needs of our 18 million customers. The range currently comprises more than 110,000 products. From instruments and sheet music to event and lighting technology, from the best-known international brands to our 30 Thomann own brands.
 
Office in Berlin
Since 2023 we have acces to an office Berlin. Located in Berlin Mitte, the new office offers all the comfort needed to work in good conditions.
 
Thomann Campus
Treppendorf near Bamberg is not only home to Europe's largest mail order warehouse, but also Europe's largest music store: a 5500 square meter musician's paradise for testing, discovering or simply being inspired. Our service center is also located on the campus. In the specialist service and workshops, around 170 employees take care of the maintenance, care and repair of defective products, among other things.
You will spend up to 8 weeks familiarising yourself with your new role here at our main office with our current Customer Care team. You can gain experience, get to know our headquarters and experience the Thomann spirit live. Of course, we will organise your accommodation.

Did we spark your interest? Then we would love to receive your compelling application along with your complete documents (cover letter, resume, certificates) and your salary expectations.
  • Laura Stößel
  • HR Manager
  • +49 9546 9223-1192