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Employee for our Polish customer service (m/f/d)

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We are looking for you to join our Polish European Sales team as a dedicated team member as soon as possible. Take a look at what else we have to offer besides the best colleagues in the world.
 

Your tasks:

We inspire and enable people to speak music, everywhere. And that's what we want with you. Your tasks are as challenging as they are varying:
 
  • Processing all orders, inquiries and customer complaints from all over the world in first-level support by phone, email and chat
  • Customer advice in cooperation with our product and service specialists
  • Independent decision-making for the initiation and coordination of returns, exchange of goods, credit notes, repairs and spare parts
  • Further commercial and administrative tasks (e.g. orders from public institutions)

Your profile

With us, your knowledge, your talent and your ideas will find the right stage. You should bring the following with you:
 
  • Completed commercial or service-oriented vocational training or comparable practical work experience
  • Excellent and customer-oriented communication skills, as well as a strong service orientation
  • Fluent in written and spoken English and Polish
  • Ideally you can speak another language

Our offer

Check out what else we have to offer besides the best colleagues in the world:
 
  • Contact with customers who love us ;-) and business with emotions
  • 30 days of holiday
  • Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
  • Pleasant working atmosphere with flat hierarchies
  • Modern, well-equipped workplace far away from city noise and traffic jams
  • Varied projects in an international environment
  • Free German lessons
  • Corporate benefits and employee discount
  • Company canteen with changing, freshly prepared dishes
  • Fully equipped rehearsal room
  • Modern, in-house fitness studio for free use
  • JobRad offer

Who are we

With around 1,700 employees and its headquarters in Treppendorf, Musikhaus Thomann is Europe's largest music retailer. As a full-range retailer, the family-owned company sells not only musical instruments and accessories, but also lighting systems, stage and studio equipment. A store area of over 5,500 square meters, an extensive webshop and a warehouse with over 100,000 products underline our position as market leader. Sales consultants - most of them musicians themselves - or native speakers from 18 nations in the company's own contact center take care of more than 13 million customers from all over the world and arrange the shipment of up to 38,000 packages daily.

Did we spark your interest? Then we would love to receive your compelling application along with your complete documents (cover letter, resume, certificates) and your salary expectations.
  • Laura Stößel
  • HR Manager
  • +49 9546 9223-1192