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Employee for our French customer service in our office in France (m/f/d)

  • Work experience
  • Fulltime
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We care about our customers - we want them to feel comfortable and well looked after. This is where you come in! You enjoy working with people and don't let things get out of hand. Is the Francophile area your home - literally or figuratively? Then we might be looking for you as a dedicated team member (m/f/d) in our French customer service in the office near Valence city center. You will be our company's calling card, the first point of contact for our customers when they have questions about their order or purchased product via chat, phone and email.
 

Your Tasks

We inspire and enable people to speak music, everywhere. And that's what we want with you. Your tasks are as challenging as they are varying:
 
  • You will process orders, create quotations and manage customer accounts
  • First-level after-sales support - you advise and support our customers by phone, email or chat in the international area
  • You look after our customers by phone, email and chat and represent their concerns and interests
  •  You are responsible for an area of responsibility and make independent decisions to initiate and coordinate returns, exchange of goods, credit notes and repairs
  • You take care of the convenient processing of orders and services
  • You work continuously with our specialist service and workshops and coordinate with them
  • You provide product advice and translation work in collaboration with our specialist departments

Your Profile

With us, your knowledge, your talent and your ideas will find the right stage. You should bring the following with you:
 
  • You are fluent in written and spoken French and English
  • Ideally, you are passionate about music yourself and/or have experience in the music industry
  • You already have experience in supporting and advising customers
  • You show a high degree of initiative, commitment, team spirit and goal orientation
  • Competent, courteous interaction with customers is one of your strengths
  • You have experience in using a PC and common office applications
  • Ideally, you speak another language

Our Offer

Check out what else we have to offer besides the best colleagues in the world:
 
  • Contact with customers who love us ;-) and business with emotions
  • Possibility to work partly from home
  • Attractive and performance-related remuneration with Christmas bonus paid pro rata
  • Good and high-performance supplementary health insurance
  • Restaurant vouchers and team events
  • Pleasant working atmosphere with flat hierarchies
  • Modern equipped workplace 1 hour from Lyon and 2 hours 15 minutes from Paris (TGV)

Who are we?

About us
Founded in 1954, Thomann is today the largest distributor of instruments and music equipment in the world and one of the largest e-commerce companies in Germany. The webshop thomann.de is at the center of our thoughts and actions. Whether you are a beginner or an internationally acclaimed musician, our more than 1800 employees from over 30 nations aim to meet the needs of our 18 million customers. The range currently comprises more than 110,000 products. From instruments and sheet music to event and lighting technology, from the best-known international brands to our 30 Thomann own brands.

Office in France
We have had an office in the south of France since 2022. Located close to Valence city center, our new office offers all the comfort needed to work in good conditions and can accommodate up to 15 employees.
 
Thomann Campus
Treppendorf near Bamberg is not only home to Europe's largest mail order warehouse, but also Europe's largest music store: a 5500 square meter musician's paradise for testing, discovering or simply being inspired. Our service center is also located on the campus. In the specialist service and workshops, around 170 employees take care of the maintenance, care and repair of defective products, among other things.
You will spend up to 8 weeks familiarising yourself with the After Sales area of your new role here at our main office with our current Customer Care team. You can gain experience abroad, get to know our headquarters and experience the Thomann spirit live. Of course, we will organise your accommodation.


Did we spark your interest? Then we would love to receive your compelling application along with your complete documents (cover letter, resume, certificates) and your salary expectations.
  • Stefanie Bischoff
  • HR Manager
  • +49 9546 9223-1188