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Employee for our Dutch customer service in our Berlin office (m/f/d)

  • Thomann
  • Berlin
  • Presence / Mobile
  • Fulltime
Employee for our Dutch customer service in our Berlin office (m/f/d), 1. imageEmployee for our Dutch customer service in our Berlin office (m/f/d), 2. imageEmployee for our Dutch customer service in our Berlin office (m/f/d), 3. image

We care about our customers - we want them to feel comfortable and well looked after. This is where you come in! You enjoy working with people and don't let things get out of hand? Then we might be looking for you as a dedicated team member (m/f/d) in our Dutch customer service in the headquarters in Treppendorf. You will be our company's calling card, the first point of contact for our customers when they have questions about their order or purchased product via chat, phone and email.
 

Your Tasks

We inspire and enable people to speak music, everywhere. And that's what we want with you.
Your tasks are as challenging as they are varying:
  • You will process orders, create quotations and manage customer accounts
  • First-level-After-Sales-Support – You will be advising and guiding our International customers via phone, email and chat on an International level
  • You look after our customers by phone, email and chat and represent their concerns and interests
  •  You are responsible for an area of responsibility and make independent decisions to initiate and coordinate returns, exchange of goods, credit notes and repairs
  • You take care of the convenient processing of orders and services
  • You work continuously with our specialist service and workshops and coordinate with them
  • You provide product advice and translation work in collaboration with our specialist departments

Your Profile

With us, your knowledge, your talent and your ideas will find the right stage.
You should bring the following with you:
  • You are fluent Dutch and English, spoken and written on a mother tongue basis
  • You have a passion for music and / or experience with the music industry
  • You already have experience in supporting and advising customers
  • You have a high degree of personal initiative, commitment, ability to work in a team, target orientation
  • Competent, courteous interaction with customers is one of your strengths
  • You have experience in using a PC and common office applications
  • Ideally, you speak another language

Our Offer

Take a look at what else we offer besides the best colleagues in the world:
  • Contact with customers who love us ;-) and business with emotions
  • 30 days of holiday
  • Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
  • Pleasant working atmosphere with flat hierarchies
  • Modern, well-equipped workplace
  • Possibility of mobile working
  • Varied projects in an international environment
  • Free German lessons
  • Corporate benefits and employee discount
  • JobRad offer

Who we are

About Us

Founded in 1954, Thomann is now the world’s largest retailer of musical instruments and equipment and ranks among Germany's largest e-commerce companies. Our webshop, thomann.de, lies at the heart of everything we do. Whether you are a beginner or an internationally acclaimed musician, our team of more than 1,900 employees from over 55 nations strives to meet every requirement of our roughly 15 million customers. Our product range currently features more than 120,000 items, spanning instruments and sheet music to event and lighting technology—from the world's leading international brands to our 30 exclusive Thomann private labels.

 

 

Thomann Campus

Located in Treppendorf near Bamberg, our campus is home to not only Europe’s largest dispatch warehouse but also Europe’s largest music store: a musicians' paradise covering over 12,000 square meters for testing equipment, making new discoveries, or simply finding inspiration. Our Service Center is also situated on campus. In our specialized service departments and workshops, around 230 staff members handle maintenance, care, and repairs for defective products.

Have we sparked your interest? We look forward to receiving your application, including all relevant documents (cover letter, resume, certificates/references) and your salary expectations.

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  • Laura Stößel
  • HR Manager
  • +49 9546 9223-1192