Employee for our Dutch customer service in our Berlin office (m/f/d)
- Thomann
- Berlin
- Presence / Mobile
- Fulltime
Your Tasks
- You will process orders, create quotations and manage customer accounts
- First-level-After-Sales-Support – You will be advising and guiding our International customers via phone, email and chat on an International level
- You look after our customers by phone, email and chat and represent their concerns and interests
- You are responsible for an area of responsibility and make independent decisions to initiate and coordinate returns, exchange of goods, credit notes and repairs
- You take care of the convenient processing of orders and services
- You work continuously with our specialist service and workshops and coordinate with them
- You provide product advice and translation work in collaboration with our specialist departments
Your Profile
- You are fluent Dutch and English, spoken and written on a mother tongue basis
- You have a passion for music and / or experience with the music industry
- You already have experience in supporting and advising customers
- You have a high degree of personal initiative, commitment, ability to work in a team, target orientation
- Competent, courteous interaction with customers is one of your strengths
- You have experience in using a PC and common office applications
- Ideally, you speak another language
Our Offer
- Contact with customers who love us ;-) and business with emotions
- 30 days of holiday
- Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
- Pleasant working atmosphere with flat hierarchies
- Modern, well-equipped workplace
- Possibility of mobile working
- Varied projects in an international environment
- Free German lessons
- Corporate benefits and employee discount
- Company canteen with changing, freshly prepared dishes
- Fully equipped rehearsal room
- Modern, in-house fitness studio for free use
- JobRad offer
Who we are
Treppendorf near Bamberg is not only home to Europe's largest mail order warehouse, but also Europe's largest music store: a 5500 square meter musician's paradise for testing, discovering or simply being inspired. Our service center is also located on the campus. In the specialist service and workshops, around 170 employees take care of the maintenance, care and repair of defective products, among other things.
You will spend up to 8 weeks familiarising yourself with your new role here at our main office with our current Customer Care team. You can gain experience, get to know our headquarters and experience the Thomann spirit live. Of course, we will organise your accommodation.
Did we spark your interest? Then we would love to receive your compelling application along with your complete documents (cover letter, resume, certificates) and your salary expectations.
- Laura Stößel
- HR Manager
- +49 9546 9223-1192