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Deputy Team Lead Customer Service Team Western Europe (m/f/d)

Deputy Team Lead Customer Service Team Western Europe (m/f/d), 1. imageDeputy Team Lead Customer Service Team Western Europe (m/f/d), 2. imageDeputy Team Lead Customer Service Team Western Europe (m/f/d), 3. image
We are looking for you to become our Deputy Team Lead of the Customer Service Team Western at the nearest opportunity. Look at what we’re offering - apart from the best colleagues in the world!

Our offer

We inspire and enable people to speak music, everywhere. And that's what we want with you. Your tasks are as challenging as they are varying:
 
  • Supporting staff and technical management in the Western Customer Service Team
  • Contributing to maintaining and optimising tools and intelligent software solutions
  • Analysis, monitoring and optimisation of processes to improve service quality in cooperation with team and department leaders
  • Support in daily operations (order processing, data management and customer service)
  • Goal-oriented initial training and monitoring of (new) staff
  • Preparing and conducting performance reviews

Your profile

With us, your knowledge, your talent and your ideas will find the right stage. You should bring the following with you:
 
  • Experience in staff management and leadership skills, respectively
  • Experience in customer advisory and care services, ideally in an e-commerce company
  • Process-oriented and efficiency-driven thinking in line with the strategic orientation of Team Western
  • Profound focus on service and sensitivity to customers’ needs
  • Passion for music and/or experience in the music industry
  • Excellent capacity for teamwork
  • Fluent written and spoken English

Our offer

Check out what else we have to offer besides the best colleagues in the world:
 
  • Contact with customers who love us ;-) and business with emotions
  • 30 days of holiday
  • Attractive and performance-related remuneration with Christmas bonus, as well as company pension scheme
  • Pleasant working atmosphere with flat hierarchies
  • Modern, well-equipped workplace far away from city noise and traffic jams
  • Varied projects in an international environment
  • Free German lessons
  • Corporate benefits and employee discount
  • Company canteen with changing, freshly prepared dishes
  • Fully equipped rehearsal room
  • Modern, in-house fitness studio for free use
  • JobRad offer

Who are we

With around 1,700 employees and its headquarters in Treppendorf, Musikhaus Thomann is Europe's largest music retailer. As a full-range retailer, the family-owned company sells not only musical instruments and accessories, but also lighting systems, stage and studio equipment. A store area of over 5,500 square meters, an extensive webshop and a warehouse with over 100,000 products underline our position as market leader. Sales consultants - most of them musicians themselves - or native speakers from 18 nations in the company's own contact center take care of more than 13 million customers from all over the world and arrange the shipment of up to 38,000 packages daily.

Did we spark your interest? Then we would love to receive your compelling application along with your complete documents (cover letter, resume, certificates) and your salary expectations.
  • Laura Stößel
  • HR Manager
  • +49 9546 9223-1192