Contact information

On our websites, you have the option of contacting us via various communication channels. In this case, the personal data relevant to the respective communication channel and to be provided by you will be processed by us. For information on the type and scope of processing and the individual personal data concerned, please refer to the section on the communication channels relevant to this website.

It is possible to contact us via the email addresses provided on our website. In this case, the user’s personal data transmitted by email will be stored.

Our website offers options to give feedback, to use live support and to leave notes/comments for orders. If a user takes advantage of one of these options, the data entered on the input screen will be transmitted to us and stored. This data includes:

• "Give feedback": your message (if it contains voluntary information from you containing personal data), and email address (optional)
• Live support and notes/comments on orders: only data that is required for your individual support request or that you voluntarily provide in your note/comment

No data is passed on to third parties in this context. The data is used exclusively for processing the conversation.

The legal basis for processing the data transmitted via the contact form or in the course of sending an email is Article 6 (1)(f) GDPR. If the purpose of the contact is to conclude a contract, the additional legal basis for the processing shall be Article 6(1)(b) GDPR.

The processing of the personal data transmitted in the course of making contact serves us solely to process the contact. This also constitutes the necessary legitimate interest in processing the data.

We process the personal data transmitted by email solely for establishing contact with you. This is also the basis for the required legitimate interest in the processing of data.

Any other personal data processed during the sending process serves to prevent misuse of the contact form and to ensure the security of our information technology systems.

The data will be deleted as soon as it is no longer necessary for the purpose of its collection. For the personal data sent by email, this is the case if the respective conversation with the user has ended. The conversation is deemed to be ended if it can be inferred from the circumstances that the relevant facts have been conclusively clarified.

08/20252025-08-28 12:14:01